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Welcome to VillageProps.com

Customer Service

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WHY US?

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Village Props is an official prop house located in Canoga Park, CA for all Village/Third World Country Props listed on this website. Established in 2015, Villageprops.com is a leading prop house for simulating and replicating Third World Marketplaces, Residential Homes, Commerical locations, Faux Human Dummies, Faux Animals, and much more. Villageprops is the first independent Cultural Prop House retailer to import and manufacture goods for U.S. Military training exercises, and we pride ourselves on having one of the most efficient shopping systems available with communication at every stage to inform you of your order status, as well as excellent 7-days sales, customer service and support team who is glad to assist you with any enquiry.


We hold large stock levels in our climate controlled high capacity warehouse - with over 1,000 items in stock - and display the stock level of each item on our website, so you can be sure that the product you are purchasing is in stock and available for immediate dispatch.


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Reasons why you should trust Villageprops.com with your purchase

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Next day delivery
If you order before 2 pm then your order will be shipped the same day and should reach you the within 2-5 business days via USPS or FedEx. Only if the items requires fabricating time, it will take longer than the 2-5 days of delivery.(Terms and conditions apply )
 
 
 
 
Full refund policy
If for any reason your product is defective,  as long as it is in original and unworn condition, you can return it to us for a full refund within 30 days of delivery. Refund policies are extended over National Holiday periods to allow your recipient to make up their mind.
 
 
 
 
We only charge your card when the order is shipped
Other websites may take payment for items as you place your order, and then rally around trying to get the goods for you. We are proud to hold stock ever watch that is listed as “in stock”.
All orders are shipped from our Warehouse
We stock all products listed on this site in a USA secure premises. We do not ship from any other country, and we do not 'dropship' from manufacturers and can therefore guarantee delivery times. You buy from us confident in the knowledge that your purchase is in stock and shipped securely.
 
 
 
100% secure online ordering
Your credit card details are transferred securely across our 128 bit SSL server. This means that they cannot be intercepted or read by anyone. Your credit card details are not stored on our server.
 
 
 
 
 
100% genuine goods
Every item sold by Village Props is a 100% genuine item supplied to us directly from the our facility. Some products may be second hand.
 
We are official stockists for all of our brands
This means all of our stock comes directly from us or the manufacturer and therefore comes with the correct packaging. Many sites out there, who are unable to obtain official account status, will import from the ‘grey market’ meaning your items could be from a number of countries and NOT include the official guarantee.
 
 
Established since 2015
Although we were recently established we have been in the retail/e-commerce business for 8 years. 
 
 
 
If it says In Stock, it’s In Stock
 
We operate a live stock tracking system which means our physical stock is represented accurately on our website: if it’s shown as being in stock on our site that means that we have the item in stock and ready for dispatch. However, some items require manufacuring times ranging in 1-2 weeks depending on items being purchased.


 
 

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